Mamacorebelt
At Mamacorebelt, customer satisfaction is our top priority. We are committed to providing high-quality products that deliver comfort, support, and long-lasting performance. However, if for any reason you are not completely satisfied with your purchase, we offer a clear and customer-friendly Return & Exchange Policy to ensure a smooth experience.
1. Eligibility for Returns
You may request a return if the product you received is defective, damaged, or incorrect. To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags, labels, and accessories included. Returns that do not meet these conditions may not be accepted.
2. Return Request Timeframe
Customers must initiate a return request within 7 days of receiving the product. Requests made after this period may not be eligible for return or exchange. We recommend checking your order immediately upon delivery to ensure everything is in perfect condition.
3. Non-Returnable Items
Certain items are not eligible for returns due to hygiene and safety reasons. Products that have been used, washed, damaged by the customer, or are missing original packaging cannot be returned. Additionally, items purchased during special promotions, discounts, or clearance sales may not qualify for return unless they are defective.
4. Exchange Policy
We offer exchanges for products that are defective, damaged, or incorrect. If you need a different size or replacement, you can request an exchange within the specified timeframe. Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit as an alternative.
5. Return Process
To initiate a return or exchange, please contact our support team through our website with your order details, including your order number and a clear description of the issue. You may also be required to provide images or videos of the product to verify the problem. Once your request is approved, we will guide you through the return process.
6. Shipping for Returns
Customers may be responsible for return shipping costs unless the return is due to our error (such as receiving a defective or incorrect product). We recommend using a trackable shipping service to ensure the safe return of your item. Mamacorebelt is not responsible for items lost or damaged during return shipping.
7. Refund Policy
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days. Shipping fees are generally non-refundable unless the return is due to our mistake.
8. Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will prioritize your request and arrange a replacement or refund at no additional cost to you. Providing clear evidence will help us resolve your issue faster.
9. Order Cancellation
Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled. In such cases, you may follow the return process after receiving the product.
10. Late or Missing Refunds
If you haven’t received your refund within the stated time, please check your bank account and contact your payment provider. Processing times may vary depending on your bank or payment method. If the issue persists, feel free to contact our support team for assistance.
11. Customer Responsibility
Customers are responsible for providing accurate shipping information. Mamacorebelt is not responsible for failed deliveries due to incorrect addresses. In such cases, additional shipping charges may apply for resending the order.
12. Policy Updates
Mamacorebelt reserves the right to update or modify this Return & Exchange Policy at any time without prior notice. Any changes will be posted on this page, and continued use of our website indicates your acceptance of these updates.
13. Contact Us
If you have any questions or need assistance regarding returns or exchanges, please reach out to our support team through our website. We are always here to help and ensure that your experience with Mamacorebelt is smooth, reliable, and satisfying.
Mamacorebelt – Comfort | Support | Wellness