Mamacorebelt
At Mamacore (mamacore.in), we understand that sometimes you may need to cancel an order due to changing preferences or unforeseen circumstances. This Cancellation Policy outlines the conditions, timelines, and procedures for cancelling an order placed on our website.
Order Cancellation Eligibility
Customers can request to cancel their order within 12–24 hours of placing it, provided the order has not yet been processed or shipped. Once an order enters the processing or dispatch stage, it may no longer be eligible for cancellation.
We recommend initiating cancellation requests as soon as possible to ensure successful processing.
How to Cancel an Order
To cancel your order, you need to contact our customer support team through our website mamacore.in. Please provide your order ID, registered email address, and reason for cancellation.
Once your request is received, our team will verify the order status and inform you whether the cancellation is successful.
Cancellation After Shipment
If your order has already been shipped, cancellation is not possible. In such cases, you may choose not to accept the delivery or initiate a return request after receiving the product, as per our Refund & Return Policy.
Refusing delivery without prior communication may result in additional shipping charges or restrictions on future orders.
Refund for Cancelled Orders
If your cancellation request is approved before shipment, a full refund will be processed. The refund will be issued to your original payment method.
For prepaid orders, refunds are typically processed within 5–7 business days. For Cash on Delivery (COD) orders, you may be asked to provide bank details to receive the refund.
Partial Cancellation
If your order contains multiple products, you may request partial cancellation for specific items, provided they have not been processed or shipped. The refund will be issued only for the cancelled items.
Cancellation by Mamacore
Mamacore reserves the right to cancel any order at its discretion under certain circumstances, including but not limited to:
Product unavailability
Pricing or listing errors
Payment issues or failed transactions
Suspected fraudulent activity
In such cases, customers will be notified, and a full refund will be issued if payment has already been made.
Failed or Duplicate Orders
If your payment fails but the amount is deducted from your account, it is usually reversed automatically by your bank within a few business days. If not, you may contact us for assistance.
In case of duplicate orders placed accidentally, please contact us immediately so we can cancel the extra order before processing.
Important Notes
Cancellation requests are subject to order status and timing.
Once an order is shipped, it cannot be cancelled.
Refund timelines may vary depending on your bank or payment provider.
Repeated cancellations or refusal of orders may result in restrictions on future purchases.
Customer Responsibility
Customers are responsible for reviewing their order details carefully before placing an order. This includes product selection, quantity, shipping address, and contact information.
Incorrect details may lead to processing delays or cancellation restrictions.
Policy Updates
Mamacore reserves the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon being posted on this page.
We encourage users to review this policy regularly to stay informed about our cancellation procedures.
Contact Us
If you have any questions, concerns, or need assistance with cancelling an order, please contact us through our website mamacore.in. Our support team will be happy to assist you.